“Of the 19 behaviours studied, two surfaced as consistent problems: giving and receiving feedback.”
F LaFasto & C Larson, When Teams Work Best
At all levels in an organisation, giving and receiving feedback is often at best ad hoc and at worst only occurs in response to a problem.
Who is it for?
For anyone with line management responsibility who would like to improve their feedback skills
Those on the course will:
- Improve their listening skills
- Understand the importance of both giving and receiving feedback in an effective way
- Understand the framework for giving effective feedback
- Practice and develop their feedback skills
What will be covered?
- Why is good feedback so powerful?
- Active listening
- Verbal and non-verbal communication
- A model for giving and receiving feedback
- Developing it in others
- Putting it into practice Practicing giving feedback in a variety of contexts
“I wanted attitudes to be challenged and staff to be stretched and that is exactly what you delivered. All verbal feedback from staff was very positive. I would have no hesitation in recommending you to deliver training in the future.”
Ian Heywood, Assistant Head, Queen Elizabeth II High School, Isle of Man